Shipping price is calculated based on the items you have ordered & your location in the world.
Our team is hard at work to guarantee your order is shipped as soon as possible. Items in your order may ship separately.
We ship via CORREOS/Royal Mail to the UK.
Orders to the UK are shipped DAP, which means they are subject to import tax & duties. The shipping carrier will invoice you upon delivery of your goods. Any other non-customs related local taxes are also not covered by PANIC THE MOTHER.
Customs duties and taxes on UK orders are non-refundable through PANIC THE MOTHER. However, your local customs bureau may be able to assist you with a duty refund.
If you are in Ibiza you can select the option to COLLECT your order free of charge at checkout. We will reach out to you after your order has been placed to arrange this.
We ship via CORREOS to EU countries.
Orders to EU countires are shipped DDP (Delivery Duty Paid), which means we cover all relevant import taxes and duties.
We currently ONLY ship to the UK & some EU countries. If you are based somewhere else in the world & would like to purchase from PANIC THE MOTHER please email email@example.com and we will try our best to assist you. If we do manage to offer shipping to your country, then these orders will be DAP, which means they will be subject to import tax & duties. The shipping carrier will invoice you upon delivery of your goods. All other non-customs related local taxes are not covered by PANIC THE MOTHER.
When will my order ship?
CURRENT STOCK Orders are usually dispatched within 5 days of you placing your order, you will receive notification via email when your order has been dispatched
PRE-ORDER Pre-order items are handmade in London & will be dispatched within 2 weeks, you will receive notification via email when your order has been dispatched.
How long will it take for my order to arrive?
Average shipping times once shipped:
IBIZA to UK: 5 business days
IBIZA to EU: 5 business days
Please note: The above shipping times are estimates only. Actual delivery times may vary depending on shipping location and respective international customs. PANIC THE MOTHER is not liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation via email. If you are unable to locate this email, or believe you have yet to receive your tracking details, please email us at firstname.lastname@example.org
What happens if my package gets lost?
Please email us at email@example.com if your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages if there is proof of delivery.