1. Overview
This website is operated by Panic The Mother (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Panic The Mother. By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.
Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.
2. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region, or that you have given us your consent to allow any of your minor dependents to use this site.
You must not use our products or services for any illegal or unauthorised purpose, nor may you, in the use of our service, violate any laws in England and Wales (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature. Any breach or violation of these Terms will result in immediate termination of your services.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service without express written permission from us.
4. Mental Health Disclaimer
Information provided on this website, including any content relating to mental health, is for informational and educational purposes only and is not intended as medical advice, diagnosis, or treatment. Our products and services are not a substitute for professional medical advice, diagnosis, or treatment. If you or someone you know is experiencing a mental health crisis, please contact a qualified health provider or emergency services immediately. Panic The Mother does not provide emergency mental health services.
5. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.
6. Products or Services
Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Returns Policy.
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction, and to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
7. Charitable Donations
Currently, no portion of proceeds from product sales is donated to charity. However, in the future, Panic The Mother may donate a portion of proceeds from certain products to mental health charities or initiatives, including but not limited to Panic Loves Company (our affiliated charity). Details of such donations, including the recipient organisations and the percentage or amount donated, will be disclosed on relevant product pages. Panic The Mother reserves the right to determine the allocation and timing of all charitable contributions.
8. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders using the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
For more detail, please review our Returns Policy.
9. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion.
10. Third-Party Links
Certain content, products, and services available via our service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites.
11. User Comments, Feedback and Other Submissions
If you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use any comments you forward to us.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive, or obscene material, or contain any malware that could affect the operation of the service or any related website.
You agree not to post or submit any content that purports to provide medical advice, diagnosis, or treatment. Panic The Mother is not responsible for any such content and reserves the right to remove it at its sole discretion.
12. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. If you provide any information relating to your mental health or wellbeing, such information will be handled in accordance with applicable privacy laws and our Privacy Policy. For more details, please review our Privacy Policy.
13. Errors, Inaccuracies and Omissions
Occasionally, there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
14. Prohibited Uses
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any laws in England and Wales; to infringe upon our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the service or any related website.
We reserve the right to terminate your use of the service for violating any prohibited uses.
15. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind.
In no case shall Panic The Mother, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.
16. Indemnification
You agree to indemnify, defend, and hold harmless Panic The Mother and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
17. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
18. Termination
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If we suspect that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
19. Governing Law and Dispute Resolution
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration or in the courts of England and Wales, as determined by Panic The Mother.
20. Accessibility
Panic The Mother is committed to making our website accessible to as many people as possible, including those with disabilities. If you experience any difficulty accessing content, please contact us at heylover@panicthemother.com, and we will work to provide the information or service you seek through an accessible means.
21. Entire Agreement
These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior agreements, communications, and proposals, whether oral or written.
22. Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes constitutes acceptance of those changes.
23. Contact Information
Questions about the Terms of Service should be sent to us at heylover@panicthemother.com.